Integra provides 24x7x365 Technical Support.
We keep your network up to date, running reliability, and at full capacity.
Our experts provide 24/7 onsite and remote support
to keep your network running in top condition and
at a significant cost savings.
TAC and Maintenance
Integra’s supports out-of-warranty legacy products from a TAC and maintenance perspective. Manufacturers often “lose interest” in their customers’ legacy networks despite the criticality to the carrier. Integra offers Technical Assistance Center (TAC) Support and product repair as part of our Maintenance Services offering. The associated savings can be significant in comparison to OEM support . Services include.
- 24 X 7 Helpdesk
- Online Ticketing System for Case Creation
- Direct-to-Expert Response
- Network Monitoring
- Circuit Card Repair and Replace
- Rapid Competent Resolution
- Remote Provisioning Support
- Node Log Audits
- State of Health Reporting
- Circuit Re-Mapping
- Software Upgrade Support
- Maintenance Window Support
- Network Upgrades
- 4 hour FLM
Major OEM's Supported
Thank you Integra. It was such a pleasure working with Danny. He did an amazing job on the install with everything that needed to go in the rack in such a short time.
Thanks to all your team for supporting the inspections efforts on behalf of Cisco and WWT for Verizon. This isn’t the most glamorous of stuff to do, but it is extremely important and requires concentration and a lot of detail. The guys have been super in their support. Great attitudes, great work ethic – they just grind out and get it done!