Integra provides 24x7x365 Technical Support, Next Day Hardware Replacement, and Return to Factory Repair programs and remote support services. We keep your network up to date, running reliability, and at full capacity.

24/7 Onsite and Remote Support
Our experts provide 24/7 onsite and remote support to keep your network running in top condition and at a significant cost savings.
Network Infrastructure
24/7 Remote Technical Support and TAC
4 Hour Break/Fix and Next Day.
Extended Warranty (Return to Factory)
On Site Support
Special Services/ Tiger Teams
First Line Maintenance
Bulk Software Upgrades
Topology Changes
Migrations and Cutovers

TAC and Maintenance

Integra supports out-of-warranty legacy products from a TAC and maintenance perspective. Manufacturers often “lose interest” in their customers’ legacy networks despite the criticality to the carrier. Integra offers Technical Assistance Center (TAC) Support and product repair as part of our Maintenance Services offerings. The associated savings can be significant in comparison to OEM support . Services include.

Node Log Audits
State of Health Reporting
Circuit Re-Mapping
Software Upgrade Support
Maintenance Window Support
Network Upgrades
4 hour FLM
Department of Defence
Online Ticketing System for Case Creation
Direct-to-Expert Response
Network Monitoring
Circuit Card Repair and Replace
Rapid Competent Resolution
Remote Provisioning Support

Major Oem's Supported

We Expand, Maintain and Monetize Your Network

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